SVR: Site Visit Reason
In 2025 Openreach introduced Site Visit Reasons.
Was targeted to launch 1st April, but delayed to June.
Work In Progress. Broken down by FTTP and copper, and then in to the three classifications.
For New FTTP ONT/Provides:
FTTP Managed Install
FTTP services requiring a new ONT will need an engineer visit as part of a managed installation.
Openreach have assessed properties, and categorised them at a minimum order level of Standard, Premium or Advanced Site Visit Reason (SVR) as described below;
For the Standard SVR, an Openreach engineer will:
• Where an ONT (Optical Network Terminator) exists, will connect the Customer/EU provided router to the ONT
• Where no ONT exists, will install an ONT within 1m of the nearest 13amp power socket using up to 10 metres internal wiring beyond the entrance to the EU premise and will connect the Customer/EU provided router to the ONT
• Run any external cable needed to reach the nearest suitable fibre entry point.
• Connect one device
• Upgrade a master socket to the latest NTE5c design if needed
For the Premium SVR, an Openreach engineer will:
• Where an ONT (Optical Network Terminator) exists, will connect the Customer/EU provided router to the ONT
• Where no ONT exists, will install an ONT within 1m of the nearest 13amp power socket and – if needed - more than 10m and up to 30m internal wiring beyond the entrance to the EU premise and will connect the Customer/EU provided router to the ONT • Run more than 15m of external cable to reach the customer’s preferred fibre entry point
• Connect up to three devices
• Upgrade a master socket to the latest ONT design if needed
• Map Wi-Fi to help customers find the strongest signal
For the Advanced SVR, an Openreach engineer will:
• Where an ONT (Optical Network Terminator) exists, will connect the Customer/EU provided router to the ONT
• Where no ONT exists, will install an ONT within 1m of the nearest 13amp power socket and – if needed - more than 30m and up to 100m internal wiring beyond the entrance to the EU premise and will connect the Customer/EU provided router to the ONT
• Conduct installs over 100m length with TRCs applied to pay for additional work beyond the 100m distance
• Run any external cable needed to reach the nearest suitable cable entry point
• Enable more complex cabling, through multiple walls and/or multiple floors
For Advanced (FTTP) Installs...
The order journey is to capture additional data at order entry such as: Alternative site contact, Site location/access details, Equipment location – X-Marks the spot, Additional provision info - Critical service, CNI/999.
Location information for Advanced makes use of the What3Words (https://w3w.com) service that globally maps every 3m square to a unique combination of 3 words. This provides a simple means to direct the engineer to a specific spot. A What3Words URL takes the form https://what3words.com/word1.word2.word3
Advanced SVR orders for FTTP will always be treated as KCI2 Assure i.e. there will be an initial external pre-visit survey undertaken before an installation date is shared.
Based on the Site Classification Code of the Address Reference as determined from the Ordnance Survey address database, some Advanced orders may indicate the need for an internal survey.
Openreach will directly contact the end customer (using the site contact information provided by the customer on the order) to arrange a suitable date and time for a survey to take place.
All survey visits will be scheduled to take place during Openreach’s normal working day.
The SLA for completing the internal survey will be 7 working days. The internal survey will be completed prior to the external survey activity but where possible, Openreach will aim for the same engineer to carry out both the internal and external survey.
When the survey takes place, the end customer will be able to specify supplementary internal work, i.e. installation requirements that go beyond the scope of an Advanced installation.
For example, an end customer may ask for the ONT to be sited more than 100m from the point of entry, and/or may ask for Openreach to install new cable trunking.
This supplementary internal work will be subject to Excess Construction Charges.
Excess Construction Charges will apply as required beyond the scope of the services included as part of the Advanced install, including but not limited to delivering the service beyond 100m, providing additional wall drills, removing cable tray covers, re-providing fire stopping measures and providing new cable trunking.
The ECC exemption currently applied to FTTP at Brownfield sites does not apply to internal work relating to an Advanced install.
If no previous FTTP installation exemption has been applied to a premises, the exemption will apply where additional 'last drop' provision work from the fibre Distribution Point into the customer premises is required (i.e. external work).
For New SoGEA (Part-Fibre) Managed Installs:
Openreach have assessed properties, and categorised them at a minimum order level of Standard, Premium or Advanced Site Visit Reason (SVR) as described below;
For the Standard SVR, an Openreach engineer will:
• Where an NTE5 (Network Termination Equipment [typically, the Master Socket]) exists, will connect the Customer/EU provided router to the NTE5
• Where no NTE5 exists, will install a NTE5 within 1m of the nearest 13amp power socket using up to 10 metres internal wiring beyond the entrance to the EU premise and will connect the Customer/EU provided router to the NTE5
• Run any external cable needed to reach the nearest suitable cable entry point
• Connect one device
• Upgrade a master socket to the latest NTE5c design if needed
For the Premium SVR, an Openreach engineer will:
• Where an NTE5 (Network Termination Equipment [typically, the Master Socket]) exists, will connect the Customer/EU provided router to the NTE5
• Where no NTE5 exists, will install a NTE5 within 1m of the nearest 13amp power socket and – if needed - more than 10m and up to 30m internal wiring beyond the entrance to the EU premise and will connect the Customer/EU provided router to the NTE5
• Run more than 15m of external cable to reach the customer’s preferred cable entry point
• Connect up to three devices
• Upgrade a master socket to the latest NTE5c design if needed
• Map Wi-Fi to help customers find the strongest signal
For the Advanced SVR, an Openreach engineer will:
For the Advanced SVR, an Openreach engineer will:
• Where an NTE5 (Network Termination Equipment [typically, the Master Socket]) exists, will connect the Customer/EU provided router to the NTE5
• Where no NTE5 exists, will install a NTE5 within 1m of the nearest 13amp power socket and – if needed - more than 30m and up to 100m internal wiring beyond the entrance to the EU premise and will connect the Customer/EU provided router to the NTE5
• Conduct installs over 100m length with TRCs applied to pay for additional work beyond the 100m distance
• Run any external cable needed to reach the nearest suitable cable entry point
• Enable more complex cabling, through multiple walls and/or multiple floors
• Use X-Marks the spot to indicate preference for NTE install location
For Advanced (copper) Installs...
The order journey is to capture additional data at order entry such as: Alternative site contact, Site location/access details, Equipment location, Additional provision info - Critical service, CNI/999.
Location information for Advanced makes use of the What3Words (https://w3w.com) service that globally maps every 3m square to a unique combination of 3 words. This provides a simple means to direct the engineer to a specific spot. A What3Words URL takes the form https://what3words.com/word1.word2.word3
Excess Construction Charges will apply as required beyond the scope of the services included as part of the Advanced install, including but not limited to delivering the service beyond 100m, providing additional wall drills, removing cable tray covers, re-providing fire stopping measures and providing new cable trunking.
The ECC exemption currently applied to FTTP at Brownfield sites does not apply to internal work relating to an Advanced install. If no previous FTTP installation exemption has been applied to a premises, the exemption will apply where additional 'last drop' provision work from the fibre Distribution Point into the customer premises is required (i.e. external work)
Thoughts
Or if incomplete